Praesenti answers your phones, messages and emails 24 hours a day, 365 days a year — qualifying every enquiry, booking every intake, and handing your team a complete summary. For Support at Home, Residential Aged Care, NDIS, Plan Management, and health & wellness providers.
Voice · SMS & web chat · WhatsApp & socials · Email
Six minutes. After hours. Booking made, form sent. Zero staff involved.
Praesenti isn't a switchboard — it's a growth and service engine for your organisation and the people you care for. Your clients never feel forgotten. They feel special.
Calls, texts, chats and emails answered in seconds, 24/7 — no voicemail black holes, no Monday backlogs, no enquiry lost to a competitor who answered first.
More enquiries converted means more clients, participants and patients — recovered after-hours calls alone can add clients worth six figures over their care journey.
Hours of reception, intake and follow-up handled automatically — redeploy your people from phone tag to the work only humans can do.
Every conversation triaged, logged and summarised before your team touches it. Coordinators start every call fully briefed — no repeated questions, no cold starts.
Families reach a warm, patient, informed response at the exact moment they need one — often the hardest moment of their year. That's care, before care begins.
Weekly reporting on enquiries handled, after-hours captures, response times and bookings — visibility most providers have never had.
Praesenti speaks the language of Australian care — funding pathways, assessments, intake and coordination. Choose your industry to see exactly how it works for you.
Triage every enquiry by funding pathway and book the intake before a competitor answers their phone.
See how → ResidentialCapture admission enquiries and hospital discharge referrals around the clock, when decisions move fast.
See how → NDISQualify participants by plan type, route queries to the right desk, and keep coordinators coordinating.
See how → Health & WellnessAllied health, dental and wellness — fill the diary from after-hours enquiries and cut no-shows.
See how →One assistant, one knowledge base, one consistent voice — across every way a client or family tries to contact you.
Ava answers the phone with a warm, natural Australian voice — after-hours, overflow, or front-line.
Website chat, SMS, WhatsApp and social messages — answered in seconds, any hour.
Enquiry inboxes triaged and answered instantly — no more Monday-morning backlogs.
Every call, message and email gets a response in seconds — 2 am on a Sunday included.
Ava gently gathers who's calling, care needs, suburb, urgency and the funding pathway — SAH, NDIS, private.
A confirmed time in your coordinator's calendar, with reminders that keep no-shows down.
Your team receives the complete summary before the first human call — no repeated questions, no cold starts.
A person is always one word away. Ava discloses she's a virtual assistant when asked, hands over to your team instantly on request, never gives clinical advice, and escalates distress or emergencies immediately.
Every unanswered ring is a family calling the next provider on their list.
One recovered after-hours enquiry can be worth a six-figure client relationship — and pays for Praesenti many times over.
Derived from Australian Government aged care data (GEN, AIHW, Dept of Health SAH Program Manual) and Australian contact-centre benchmarks (ACXPA). Detailed methodology available on request.
Unhurried, plain-English conversations designed for older Australians and stressed families — aligned to the Aged Care Quality Standards.
Data handling aligned to the Privacy Act 1988 and the Australian Privacy Principles, with data minimisation built in.
Instant takeover by your team at any point — and automatic escalation for distress, complaints or emergencies.
Ava never offers medical guidance or promises funding outcomes — those conversations belong to your qualified people.
Home / About Us
About PraesentiPraesenti Voice Assistants is a Melbourne-founded company building AI voice, text and email assistants purpose-built for Australian care — Support at Home and Residential Aged Care, NDIS service delivery, Support Coordination and Plan Management, and health and wellness practices.
Praesenti was born from a simple, frustrating experience: a newly approved Support at Home consumer ringing three providers for help — one line that rang out, one voicemail never returned, one fumbled transfer with a promised callback that never came. Praesenti exists so that never happens on your phones. The name comes from the Latin word for present — and that is the whole idea: always present, always listening, always caring.
"We believe the best quality of life is a life lived on your own terms — independent, connected, and genuinely enjoyed. Every conversation we handle exists to bring that life closer."
Praesenti exists so care providers can exceed their clients' goals — not just meet them. That starts with something deceptively simple: making sure every person who reaches out is heard, the first time, every time.
Home / What Praesenti Delivers
What Praesenti deliversPraesenti isn't a switchboard — it's a growth and service engine. Here is what changes for your organisation, and the concrete services that make it happen.
Six outcomes don't happen by wishing. These are the concrete services Praesenti deploys inside your organisation to make them real.
Ava answers your phones with a warm, natural Australian voice — front-line, overflow or after-hours, your choice.
Any call that slips through gets an SMS within 60 seconds — the enquiry continues by text instead of going to a competitor.
Website chat, SMS, WhatsApp and social messages answered in seconds, any hour, with instant human takeover available.
Enquiry inboxes answered immediately and intelligently — no more Monday-morning backlogs.
Location, care type and funding status established in conversation, then booked straight into your team's calendar.
Every conversation summarised against the client record, with weekly reporting on enquiries, captures and bookings.
Praesenti isn't a switchboard — it's a growth and service engine for your organisation and the people you care for.
Calls, texts, chats and emails answered in seconds, 24/7 — no voicemail black holes, no Monday backlogs, no enquiry lost to a competitor who answered first.
More enquiries converted means more clients, participants and patients — recovered after-hours calls alone can add clients worth six figures over their care journey.
Hours of reception, intake and follow-up handled automatically — redeploy your people from phone tag to the work only humans can do.
Every conversation triaged, logged and summarised before your team touches it. Coordinators start every call fully briefed — no repeated questions, no cold starts.
Families reach a warm, patient, informed response at the exact moment they need one — often the hardest moment of their year. That's care, before care begins.
Weekly reporting on enquiries handled, after-hours captures, response times and bookings — visibility most providers have never had.
One assistant, one knowledge base, one consistent voice — across every way a client or family tries to contact you.
Ava answers the phone with a warm, natural Australian voice — after-hours, overflow, or front-line.
Website chat, SMS, WhatsApp and social messages — answered in seconds, any hour.
Enquiry inboxes triaged and answered instantly — no more Monday-morning backlogs.
Praesenti / Your Interactive ROI Proposal
Prepared for you, after your discovery meetingThank you for the discovery conversation. Below is your interactive ROI proposal, built on the volumes, rates and funding mix we discussed. Adjust any assumption and watch the model recalculate — these are your numbers, and you should stress-test them.
This page is issued personally and isn't listed on our website. Please treat the link as confidential — the model reflects your organisation's figures.
Every figure below is editable. Start with the assumptions we agreed in discovery, then try your most pessimistic case — the model holds up.
Interactive ROI proposal embeds here
Placeholder — the industry-specific interactive brochure (SAH or Residential) is embedded on this page when it's issued to a prospect.
The next step is a live demo — Ava taking a real call in your sector's language — followed by your written proposal. Confirm a time and we'll set it up.
Confirm my demo time Email Richard directlyHome / Industries / Aged Care — Support at Home
Aged Care — Support at HomeEight classifications, quarterly budgets, published prices — and families comparing providers like never before. When a newly approved consumer calls three providers, the one that answers converts. Praesenti makes sure that's you, every hour of every day.
Working families call after 5pm — because that's when they can. Ava answers warmly at 9:47pm on a Tuesday, exactly like your best coordinator would.
Any call that rings out gets an SMS within 60 seconds — turning a lost enquiry into a live conversation before the caller dials your competitor.
SAH classification, waiting on budget with interim funding, CHSP, NDIS or private — Ava speaks the language and captures the pathway, without ever giving funding advice.
A confirmed time in your coordinator's calendar, plus a structured summary — enquirer, care recipient, suburb, needs, urgency — before the first human call.
Gentle follow-ups for families still deciding, and re-engagement through the HCP-to-SAH transition when many are re-evaluating providers.
Health professionals get speed, not the consumer journey — details captured efficiently, priority callback promised and delivered.
In your discovery meeting we build an interactive ROI proposal around your numbers — enquiry volumes, answer rates and client classifications — showing what recovered enquiries are worth from first call to lifetime client value. Access is issued personally after discovery.
Then book a discovery meeting. We'll map what your callers experienced, build your ROI snapshot — and if the numbers make sense, invite you to a full demo and proposal.
Book a discovery meeting Learn more — request a brochureHome / Industries / Aged Care — Residential
Aged Care — ResidentialFamilies search for residential care at moments of crisis: a hospital discharge, a fall, a carer who can't cope any more. They don't wait for business hours — and neither should your enquiry line. Praesenti captures every admission enquiry, tour request and referral, around the clock.
Ava answers every call about availability, rooms and admissions — after-hours, overflow, or front-line — with the patience these conversations deserve.
Facility tours and admissions conversations booked straight into your team's calendar, with confirmations and reminders that reduce no-shows.
Discharge planners and GPs get an efficient, priority path: patient details captured, urgency flagged, callback promised and delivered — before they ring the next facility.
Ava understands RADs, DAPs, means testing and My Aged Care in plain family language — and knows exactly which questions belong with your admissions team.
Families who aren't ready today are kept warm with gentle, respectful follow-up — so when the moment comes, you're the facility they already trust.
Your admissions team starts every conversation fully briefed: who called, for whom, urgency, funding context and what was promised.
In your discovery meeting we build an interactive ROI proposal around your facility — admission enquiry volumes, answer rates and RAD/DAP payment mix — showing what captured enquiries mean for occupancy and revenue. Access is issued personally after discovery.
Let's find out together in a discovery meeting — your enquiry line reviewed, your ROI snapshot built, and a full demo to follow if the numbers stack up.
Book a discovery meeting Learn more — request a brochureHome / Industries / NDIS
NDIS — Providers, Support Coordinators & Plan ManagersParticipants and families choose providers who respond. Praesenti answers every participant enquiry, qualifies by plan type, routes questions to the right desk, and books the conversation — so your team's hours go into support, not switchboard.
New enquiries qualified by plan type — agency, plan or self-managed — supports sought, location and urgency, then booked with the right person.
Referrals from LACs, families and other providers captured completely and handed to your coordinators with a full summary — no repeated intake questions.
Invoice status, budget balance and sign-up questions answered or routed instantly — participants get certainty, your team gets their inbox back.
Appointments, service bookings and meet-and-greets confirmed and reminded automatically — fewer gaps in the roster, fewer no-shows.
Parents and carers often can only call at night. Ava answers with patience, captures the need, and promises — and delivers — the morning callback.
Designed around the expectations of the NDIS Practice Standards: dignity, choice and privacy first, instant human takeover, and never any clinical advice.
In your discovery meeting we build an interactive ROI proposal around your organisation — enquiry volumes, plan-type mix and coordination workload — showing what every captured enquiry is worth across service delivery, coordination and plan management. Access is issued personally after discovery.
Make sure it's answered by you. A short discovery meeting builds your ROI snapshot — the demo and proposal follow.
Book a discovery meeting Learn more — request a brochureHome / Industries / Health & Wellness
Health & Wellness PracticesAllied health, physio, chiro, dental and wellness practices lose their next regulars to voicemail every evening. Praesenti answers, books and reminds — turning after-hours enquiries into tomorrow's appointments.
Enquiries answered and appointments booked straight into your practice diary — evenings, weekends and while your team is with patients.
Every rang-out call gets an SMS in under a minute — keeping the patient in conversation with you instead of Googling the next clinic.
Confirmations, day-before and hours-before reminders with easy rescheduling — protecting the appointments you've already won.
Lapsed patients re-engaged and due-for-review patients rebooked automatically — steady revenue from the patients you already have.
Prices, private health rebates, Medicare care-plan questions, parking, preparation — answered accurately from your practice's own knowledge base.
Happy patients invited to share a Google review at the right moment — compounding the visibility that brings the next enquiry in.
In your discovery meeting we build an interactive ROI proposal around your practice — missed-call volumes, booking values and no-show rates — showing exactly what recovered enquiries and reminders are worth to your diary each month. Access is issued personally after discovery.
You might be surprised. Book a discovery meeting and we'll show you what each one was worth — and build your ROI snapshot on the spot.
Book a discovery meeting Learn more — request a brochureHome / Terms of Use
LegalThe terms on which you may use the Praesenti website and the Praesenti platform.
These Terms of Use govern your access to and use of the Praesenti website (praesenti.com.au) and, where your organisation has engaged Praesenti, the Praesenti platform — our AI voice, text and email assistant services (together, the "Services"). By accessing the website, submitting an enquiry, or using the platform, you accept these terms. If you are using the Services on behalf of an organisation, you confirm you are authorised to accept these terms for that organisation.
Praesenti provides AI-assisted communication services — including telephone answering, SMS and web chat, and email response — configured for care-sector organisations. Illustrations on this website (including example conversations and named example providers such as "MyChoice Care") are fictitious and for demonstration only; they do not depict real clients or real conversations unless expressly stated.
The Services facilitate communication and administration. They do not provide medical, clinical, financial or legal advice, and nothing on this website or spoken by our assistant should be relied on as such. Care decisions, funding decisions and clinical judgements remain the responsibility of qualified professionals and the relevant organisation.
You agree not to:
Information you provide through the website or platform is collected, stored and used as described in our Privacy Policy, which forms part of these terms. By proceeding to use the Services, you accept those terms of collection, storage and use.
All content on this website and within the platform — including the Praesenti name, branding, text, conversation designs and software — is owned by or licensed to Praesenti and protected by law. You may not reproduce, distribute or create derivative works from it without our written permission.
The platform is delivered using carefully selected technology providers (for example, telephony, hosting and CRM infrastructure). Their availability may affect the Services, and their handling of information is addressed in our Privacy Policy.
We aim for continuous availability but do not guarantee the website or platform will be uninterrupted or error-free. We may update the Services and these terms from time to time; the current version will always be published on this page, and material changes to platform terms will be notified to client organisations.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. Subject to that, and to the extent permitted by law, Praesenti excludes liability for indirect or consequential loss arising from use of the website, and the liability of Praesenti for the platform is as set out in the applicable client services agreement.
These terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
Questions about these terms: info@praesenti.com.au — Praesenti Voice Assistants, Waterman Offices, Ringwood VIC.
Home / Privacy Policy
LegalHow Praesenti collects, stores, uses and protects personal information — in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Praesenti works with organisations that care for older Australians, people with disability and their families. We treat the privacy obligations that come with that seriously. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our security program is aligned to SOC 2 principles (security, availability and confidentiality), and our handling of health-related information is designed to HIPAA-grade safeguards — noting that HIPAA is United States legislation and our binding legal obligations in Australia are the Privacy Act and the APPs.
Website enquiries: when you contact us we collect the details you provide — your name, organisation, role, work email, work phone, mobile, LinkedIn profile, organisation website and the content of your message.
Platform operation: where your organisation uses the Praesenti platform, our assistant handles enquiry conversations on that organisation's behalf. These may include callers' names, contact details, suburb, care needs, funding pathway (for example Support at Home, NDIS or private) and appointment preferences. We collect only what is needed to handle the enquiry — data minimisation is built into our conversation design.
Technical data: standard website analytics such as pages visited and device type. We do not use this to identify you.
Directly from you — through our website forms, by email or phone, and in conversations handled by our assistant. Our assistant identifies itself as a virtual assistant when asked, and callers can request a human at any time.
We do not sell personal information. We do not use it for direct marketing without consent, and any marketing communication will always include a working unsubscribe option. Information gathered on behalf of a client organisation is disclosed to that organisation — that is the purpose of the service — and not to other parties except as required by law.
Personal information is stored in secure, access-controlled data centres operated by our vetted infrastructure providers, with Australian-region hosting used where available. Our safeguards include:
Some of our technology providers process data in facilities outside Australia. Where that occurs, we take reasonable steps consistent with APP 8 to ensure the recipient handles the information in accordance with the Australian Privacy Principles.
By submitting a form on this website you consent to the collection, storage and use of your information as described in this policy — the form states this clearly at the point of submission. Where the platform handles enquiries on behalf of a client organisation, callers are dealt with transparently and can decline to provide information or ask for a human at any time. You may withdraw consent at any time by contacting us, subject to any legal obligations that require us to retain records.
You may request access to the personal information we hold about you, and ask us to correct it, by emailing info@praesenti.com.au. We will respond within a reasonable period. If you believe we have breached the APPs, please contact us first and we will investigate and respond. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We review this policy regularly and will publish the current version on this page. Material changes affecting client organisations will be notified directly.
Privacy Officer — Praesenti Voice Assistants
Waterman Offices, Ringwood VIC · info@praesenti.com.au
Twenty minutes. We'll show you a live conversation — then ring your own enquiry line together and see what your callers experience today. Tell us a little about your organisation below, and we'll confirm your meeting within one business day.
We'll come back to you within one business day — usually much faster. After all, answering quickly is rather the point.
Praesenti Voice Assistants
Waterman Offices, Ringwood VIC
info@praesenti.com.au